I’m open to any solution to fix this permanently. I’ve been displaying the stocks for weeks, and there were no problems until a couple of days ago. For some reason, as it shows in the picture there, the stock information bug out many times.
Hi,
Thank you so much for your detailed feedback and for providing the photo. I completely understand how frustrating it is to have a feature you rely on suddenly “bug out,” and I truly appreciate your openness to a permanent solution.
Please rest assured that our engineering team is currently conducting a thorough investigation into this matter. We are analyzing the data synchronization to identify the root cause of the display glitch you mentioned.
Our goal is not just a quick reboot, but a stable, long-term fix to ensure your stock information remains accurate and consistent moving forward.
We have flagged your case as a priority, and I will personally keep you updated as soon as our team provides a solution or further instructions.
Thank you for your continued support and for being so patient while we work on this for you.
Best regards,
Vobot Team
I’ve been getting the same issue intermittently the last week or so, today I’m getting the below error on Stocks and Weather and nothing will load. Tried rebooting with no change. Can connect via /apps just fine when in app setup mode. All other devices on my network can access the internet with no issues.
“Resource Retrieval Timed Out
Please ensure a stable network connection and retry.”
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Hi,
Thank you for reaching out, and I sincerely apologize for the trouble you’ve had with the Weather and Stock apps.
The issue was caused by a temporary server-side fluctuation that affected our data-fetching service for certain regions. Our technical team has addressed the root cause, and the service is now back to normal.
Thank you for sticking with us, and please let me know if everything is working smoothly on your device now!
Best regards,
Vobot Team
I’m still not getting stock data, instead of what is in OP’s picture I’m now getting a “Failed to Fetch Stocks” error telling me to ensure a stable network connection. Network is still working great for all other devices.
I tried a factory reset on my dock as a continued troubleshooting step before I saw your response last night and now I can’t configure my location to pull weather either. When I enter my city and state or I enter my latitude and longitude on the configuration page, I get an error stating “Invalid location input. Please check your input and try again.”
Same issue with stocks and weather. “Failed to Fetch Stocks”. Did you guys have a certificate expire or something?
My weather app is back, validated my local info successfully this morning. Thanks for fixing that!
I’m still having issues with stocks, it will show individual stocks but it won’t show the S&P 500, Dow, or NASDAQ indexes - I get the “stock information not found” error shown in OP’s screenshot. I’ve validated the codes on Google Finance are correctly entered.
Hi,
Glad to hear the Weather app is working again!
Regarding the S&P 500, Dow, and NASDAQ indexes, our team is aware that these specific market indexes are still showing the error. We are currently working on a fix for the data feed to restore these displays.
We aim to have this resolved as soon as possible. Thank you for your continued patience!
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