Can't use the HDMI port

General & Product Discussion
1

I have an Asus Zephyrus G14, which has an USB-C DP compatible. Is my laptop not supported? Any ideas on what to do?

2

Hello,

To use the HDMI port, your computer’s USB-C port needs to support DisplayPort Alt Mode and be connected to the Computer interface of the Mini Dock (with COMPUTER written on the side).

According to our inquiry, your ASUS Zephyrus G14 only has one USB-C port that supports DisplayPort Alt Mode. Please make sure that you are using the USB-C port on the power input side.

If you still cannot use the HDMI port normally after using this port, it may be that

  • Mini Dock hardware is damaged
  • The USB-C port of your computer is damaged

You can try the following operations to confirm the problem:

  • If you have an ordinary hub, you can replace the Mini Dock. If it works normally, it means that the Mini Dock hardware is damaged and we will send you a new device; if it also does not work properly, it means that the USB-C port of your computer is damaged.

  • You can also try to use other computers that support DisplayPort Alt Mode. If you can use the HDMI function normally, it means that the USB-C port of your computer is damaged; If it does not work properly, it means that the Mini Dock hardware is damaged and we will send you a new device.

Please give us feedback on the results of your attempts and we will handle it for you further.

If you have any questions about the product, please feel free to contact us.