Game Emulator App not displaying games after launching them. Black screen. When exiting back to menu, shows briefly the game on screen. Running latest Firmware 1.1.1. Earlier Firmware versions had no problems.
Hello,
Based on the information you have provided, we cannot directly determine the cause of the problem.
You need to provide a link to download the game, and we will reproduce the same situation, further determine the problem and provide you with a corresponding solution.
If you have any questions about the use of the product, please feel free to contact us.
I can confirm that I have this same issue with the game emulator. Select a game, and the screen stays black. When the back button on the dock is pressed, the screen briefly flashes an image of the game screen, then goes back to the vobot menu.
This is a new issue since the latest firmware update.
Could you please tell me the name of the game you downloaded? The game I downloaded( Contra and Super Mario Bros) works fine.
Same issue! I tried Contra and Super Mario Bros and it does not work. Black screen, short flash of the opening screen when going back.
Hello,
Our team immediately downloaded the same game to reproduce the problem after seeing the game name you sent, but the problem did not occur, so we need to request more information for further investigation.
- The previous version of Mini Dock that worked properly (if you still remember), and your current device version
- How many games have you downloaded in total, and what are their names?
- When the problem occurred, did Mini Dock have a pop-up window? It would be better if there is a video of the problem
- Can it return to normal after deleting and re-downloading the game?
If you are willing to cooperate with us in the investigation, please provide the SN of your device (Settings >>> My Device >>> SN)
- After we receive the SN you reported, we will enable remote logs for your device.
- After we enable remote logs and notify you, please enter the game again and tell us the time of the operation. We will conduct further investigation based on the logs.
If you have any questions about the use of the device, please feel free to contact us. Looking forward to your reply.
Hello,
Thank you very much for your reply! We have created a remote log for your device. Please ensure that the Mini Dock Wi-Fi is connected normally, then re-operate to enter the game and feedback the operation time to us. We will quickly analyze it and fix the problem as soon as possible.
If you have any questions about the product, please feel free to contact us.
Firmware 1.1.2 still have the same problem. I am using ShanWan Q36 (XDV) controller.
Hello,
Please try to use Web flah to re-burn the firmware to see if the problem can be solved (Firmware Burning - Vobot Mini Dock)
We hope you can let us know the result of your attempt. If the problem still exists, please attach the SN of your device (Settings >>> My Device >>>SN).
Looking forward to your reply, if you have any questions about the product.
Hello,
We are investigating this issue. The temporary solution is: turn on the developer mode (Settings >>> Miscellaneous >>> Experiential Features >>> Developer Mode), then restart the device, and the problem will not occur.
Please rest assured that turning on the developer mode only enables the log output function, which will not have any other impact on your device. We expect to fix this issue in the next version.
If you have any questions about the product, please feel free to contact us.
Neither flashing the ROM nor enabling debug mode resolved the issue. It continues to print out the following error message in Thonny.
Hello,
Thank you very much for your feedback. Our engineers are also investigating this issue. We suspect that it is caused by some configuration (due to the upgrade of the idf version).
We hope you can provide the configuration information of Mini Dock (Locale, Miscellaneous, Display & Sound) so that we can quickly reproduce this problem.
We will be grateful for any feedback.
Is this configuration JSON enough?
{
"NETWORK": {
"WIFI": {
"password": "XXX",
"essid": "XXX",
"encryption": 1,
"auth": 5,
"enabled": true,
"username": "XXX"
},
"SyncFi": {
"secondaryChannel": 9,
"enabled": false,
"primaryChannel": 3
},
"LAN": {
"enabled": false,
"available": false,
"phyType": null,
"tryIndex": 0
},
"prefer": "WIFI"
},
"LANG": "en_US",
"LOG": {
"maxLines": 0,
"remote": false,
"level": 10
},
"OPTIONS": {
"tzOffset": 28800,
"hour12": false,
"brightness": {
"ambient_light": 50,
"screen": 50,
"led_clock": 50
},
"token": "3497......71",
"buzzerEnabled": false,
"ambientLightMode": 0,
"monochrome": "Red",
"ntpSyncLastTime": 1735022402,
"knobOrientation": "Reverse",
"appAutoSwitch": {
"enabled": true,
"appNameList": [
"Weather",
"Stock",
"Todoist",
"Exchange Rate",
"Photo Album"
],
"stayDuration": 60
},
"units": true,
"experimental": true,
"useCelsius": true,
"exitPrompt": false,
"ntpSyncCounter": 180,
"developer": true,
"geo": {
"state": "Hong Kong",
"latitude": 22.2809,
"longitude": 114.1871,
"city": "Causeway Bay",
"country": "CN"
}
}
}
Hello there,
Many thanks for your cooperation.
Thanks to your configuration file, our engineers successfully reproduced the phenomenon and found the cause of the problem: the configured Wi-Fi type is enterprise-level Wi-Fi.
Our engineers are working hard to fix this bug.
The reason for this problem is the update of the idf version. The temporary solution is to change the connected Wi-Fi type to WPA2/WPA3 and turn on the developer mode.
We will fix this problem in the next version.
Thank you again for your cooperation. If you have any questions about the use of the product, please feel free to contact us.
1 Like