Network Port not working

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1

New Vobot mini deck, the network port does not work on two diffrent devices. Any suggestions before I return them?

2

Hello,

For the problem you encountered, we need to explain to you first: the network port on the Mini Dock is only used as an expansion port for the computer, and is not used by the Mini Dock.

If the computer connected to the Mini Dock cannot use the network port on the Mini Dock, it may be due to the following reasons:

  1. Port/line abnormality

  2. Unsupported protocol

  3. Mini Dock hardware damage

The following are recommended troubleshooting methods:

  1. Please make sure your network cable is normal. Please connect to other devices with network ports to see if it works properly

  2. Please make sure that your computer USB port supports USB3.0 and higher versions of the protocol. Only higher than this version can use the network port to USB protocol

  3. Please use the C to C data cable included in the box to connect the Mini Dock and the USB port to the Computer port of the Mini Dock (with COMPUTER written on the side).

  4. Please change the computer port or computer and try again.

Please try the above troubleshooting steps and feedback the results to us. If you still cannot use the network port normally after trying the above steps, we will send you a new device.

If you have any questions about the product, please feel free to contact us.

3

I have checked with multiple working network cables and none of them work on the dock but work on other computers. My computer supports USB 3.0 and higher (New computer). I have used the included C to C data cable in the COMPUTER port.

Nothing you have stated allows the network port to work.

4

Hello,

We are very sorry for the inconvenience caused to you. We will send you a new device. Before that, we need you to provide the following information.

May I ask which platform did you purchase the Mini Dock from? Please tell us the platform and order number you placed the order on. If you placed the order through Amazon, please provide the order number and send your address to our email address [email protected].