New Vobox - a few issues

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1
  1. I get this error:
    IMG_0514
    IMG_05144032×3024 1.49 MB

I don’t think there’s anything in my firewall blocking me from reaching external ports (80/443) and, in fact, the vobox connects to them about half the time and is fine.

  1. Updates. If I try to update the firmware from the device I was getting, “Must register your device…” but now I’m getting the same error message I mentioned, above.

Thanks.

2

Hello,

For the problem you encountered, the error code is 2011. It may be due to the following reasons:

  • Port 443 is blocked (this reason can be ruled out because you have confirmed that there is no restriction on the firewall)
  • Network fluctuation

For this problem, please report the SN of your device (Settings >>> My Device >>> SN)). We will set up a log for you and we will continue to monitor the operation of your device.

Regarding the update issue, we will handle it for you after receiving the SN of your device.

If you have any questions about the use of the product, please feel free to contact us. I wish you a happy life.

3

I returned that unit to Amazon and have since received a new unit. It had no problem with Wi-Fi and easily upgraded to v1.1.2… This lasted a day or two. Today, it told me v1.1.3 was released. I upgraded and now I’m getting the same WiFi errors as before.
(new unit) SN: MCD83BDA713BC0

4

Hello,

We need to explain to you that our V1.1.3 update does not make any changes to the network.

In order to eliminate network interference, you can also try to connect to another stable Wi-Fi to see if the same phenomenon occurs.

We have set up a remote log for your device and will continue to monitor the operation of your device. If there is any discovery, we will notify you as soon as possible.

If you have any questions about the use of the product, please feel free to contact us.