Game Emulator App not displaying games after launching them. Black screen. When exiting back to menu, shows briefly the game on screen. Running latest Firmware 1.1.1. Earlier Firmware versions had no problems.
Hello,
Based on the information you have provided, we cannot directly determine the cause of the problem.
You need to provide a link to download the game, and we will reproduce the same situation, further determine the problem and provide you with a corresponding solution.
If you have any questions about the use of the product, please feel free to contact us.
I can confirm that I have this same issue with the game emulator. Select a game, and the screen stays black. When the back button on the dock is pressed, the screen briefly flashes an image of the game screen, then goes back to the vobot menu.
This is a new issue since the latest firmware update.
Could you please tell me the name of the game you downloaded? The game I downloaded( Contra and Super Mario Bros) works fine.
Same issue! I tried Contra and Super Mario Bros and it does not work. Black screen, short flash of the opening screen when going back.
Hello,
Our team immediately downloaded the same game to reproduce the problem after seeing the game name you sent, but the problem did not occur, so we need to request more information for further investigation.
- The previous version of Mini Dock that worked properly (if you still remember), and your current device version
- How many games have you downloaded in total, and what are their names?
- When the problem occurred, did Mini Dock have a pop-up window? It would be better if there is a video of the problem
- Can it return to normal after deleting and re-downloading the game?
If you are willing to cooperate with us in the investigation, please provide the SN of your device (Settings >>> My Device >>> SN)
- After we receive the SN you reported, we will enable remote logs for your device.
- After we enable remote logs and notify you, please enter the game again and tell us the time of the operation. We will conduct further investigation based on the logs.
If you have any questions about the use of the device, please feel free to contact us. Looking forward to your reply.