Rear LEDs are glitching

Hey…the rear left (as facing the screen) LEDs on my unit are glitching. In any of the animated modes they don’t following the pattern. When turning LEDs off, they are still on and change colors and brightness randomly every second.

Reset several time and still not working.

Hello,

Based on your feedback, we have determined the following two reasons:

  • Software problem
  • Light is damaged
  1. Do you have your own programming App and download it to Mini Dock?
  • If you do, you may not have correctly controlled the light status during programming. You can delete the App you programmed to see if the same phenomenon occurs.

1.1 If the phenomenon does not occur after deletion, it means that it is a problem with the custom App.

1.2 If the phenomenon still occurs after deletion, it means that the light is damaged.

  1. What is your current configuration for the status light? (Settings >>> Display & Sound >>> Ambilent Light)

  2. If possible, please record a video of the status light changing color and brightness randomly every second, which will help us troubleshoot the problem faster.

If the light of the device is damaged, we will send you a new device for free.

If you have any questions about the use of the product, please feel free to contact us.

I have not done any programming.

Configuration for the status light is off, but the glitching lights are still blinking.

Here is a video: Video Upload & Annotation - Gemoo

Hello,

Based on the problem you reported, we believe it is a hardware problem with the Mini Dock and will send you a new device.

You are required to provide the following information:

  • Platform name purchased
  • Order number

If you have any questions, please feel free to contact us.

Hi,

I purchased on Kickstarter as Backer number 1794. I messaged you on Kickstarter too.

Thanks!